puterParts — Privacy & Data Policy
Effective Date: 30 October 2025
Last Updated: 30 October 2025
ABN: 27 509 978 899
Contact: contact@puterparts.au
1. Overview
1.1 puterParts respects your privacy and complies with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
1.2 This policy explains how we collect, use, and protect your personal information.
2. Information We Collect
2.1 We may collect the following types of information:
- a) Name, email address, and phone number.
- b) Business or pickup address.
- c) Booking details and collection notes.
- d) Photos or descriptions of equipment.
- e) Any communication you send us (emails, messages, or forms).
2.2 We may also collect limited technical data such as your IP address and browser type when you visit our website.
3. How We Use Your Information
3.1 Your information is used to:
- a) Schedule and manage computer collection services.
- b) Communicate booking details, confirmations, and follow-ups.
- c) Keep internal records of pickups for compliance and reporting.
- d) Improve our website and operations.
- e) Meet legal and environmental obligations.
3.2 puterParts will never sell or rent your personal information.
4. Data Storage and Security
4.1 Data is stored on secure servers with encryption and access controls.
4.2 Only authorised staff can access personal information.
4.3 We use secure deletion and anonymisation methods once data is no longer required.
5. Data Retention
5.1 Booking records and related communications are retained for up to 7 years for compliance and reporting.
5.2 Personal information may be deleted earlier upon written request, unless required by law.
6. Third-Party Services
6.1 puterParts may use reputable third-party providers for certain functions, including:
- a) Online booking tools (e.g. YouCanBook.Me, Calendly).
- b) Cloud storage and email hosting (e.g. Google Workspace).
- c) Website analytics (e.g. Google Analytics).
6.2 These providers may process your information under their own privacy terms.
6.3 We only engage providers who follow accepted security and privacy standards.
7. Your Rights
7.1 Under the Privacy Act 1988 (Cth), you have the right to:
- a) Access and obtain a copy of your personal information.
- b) Request correction of inaccurate or incomplete details.
- c) Request deletion of your data (unless retention is legally required).
- d) Opt out of any communications.
7.2 Requests can be made at any time by emailing contact@puterparts.au.
8. Data Breaches
8.1 If a data breach occurs that is likely to cause serious harm:
- a) We will notify affected individuals as soon as possible.
- b) We will report the incident to the Office of the Australian Information Commissioner (OAIC) in accordance with the Notifiable Data Breaches scheme.
9. Changes to This Policy
9.1 puterParts may update this Privacy Policy as needed.
9.2 The latest version will always be available on our website.
10. Contact Us
10.1 For privacy concerns, data requests, or general enquiries:
Sydney, NSW, Australia